Sundha Agro Tools ("we", "us") runs the Sundha Agro Tools app on Android and the web. The app lets retail stores browse our products, place orders and track them. This page explains what information the app collects, why we collect it, who we share it with, and how you can delete it.
1. Information we collect
When you create a store account
- Phone number. Used to sign you in with a one-time password (OTP) sent by SMS, and so we can contact you about your orders.
- Store name and store address. Used to deliver your orders and print them on bills.
- GST number (optional). Used to make GST bills for your orders.
- Visiting card photo. You take it with the camera or pick it from your gallery. We use it only to check that your store is real before we approve your account.
When you use the app
- Cart and orders. The products you add to your cart, the orders you place, order notes, amounts, payment method (cash on delivery or UPI) and order status.
- Stock alerts. Products you ask us to notify you about when they are back in stock.
- Notification token. A device token so we can send you notifications about your account approval, orders and stock alerts.
Collected automatically
- Usage data, such as screens opened and buttons used. You can turn this off anytime in Profile → Share usage data.
- Crash reports, such as device model, OS version and the error that happened. This helps us fix bugs.
- App integrity checks, which confirm requests come from the real app.
What we don't collect
We don't collect your location, contacts, or card or bank details. When you pay with UPI, the payment happens inside your own UPI app. We never see your UPI PIN or bank account.
Admin accounts
Store staff who manage the app sign in with an email and password. We store that email to identify the admin account.
2. How we use your information
- To create and approve your store account and sign you in.
- To process, deliver and bill your orders.
- To send you notifications about your account, orders and stock alerts.
- To keep the app secure and stop misuse.
- To understand how the app is used and fix crashes, so we can improve it.
We don't sell your information and we don't use it for advertising.
3. Who we share it with
We use trusted third-party service providers for hosting, storage, sign-in, SMS, notifications, analytics and crash reporting. They only get the information they need to do that job, and they aren't allowed to use it for anything else.
Inside Sundha Agro Tools, our admins can see your store details and orders so they can approve your account and fulfil your orders. We may also share information if the law requires it.
4. How long we keep it
- Your account details, cart, stock alerts and visiting card photo are kept until you delete your account.
- Orders are business and tax records. When you delete your account, orders that are not delivered yet are cancelled, and your past orders (with the store name, phone number, address and GST number printed on them) are kept as required for billing and GST records.
- Usage and crash data is kept only for a limited time and then removed automatically.
5. Deleting your account
You can delete your account yourself from inside the app, or ask us to do it. See how to delete your account for the steps and exactly what gets deleted.
6. Your choices
- Turn off usage data in Profile → Share usage data.
- Turn off notifications from your phone's settings.
- Email us to see or correct the information we have about you.
7. Security
Your data is sent over encrypted connections, and only you and our admins can see your store details and orders. No system is perfectly secure, but we work to protect your information.
8. Changes to this policy
We may update this policy when the app changes. The date at the top shows the latest version. If the change is important, we'll let you know in the app.
9. Contact us
Questions about this policy or your data? Write to us: